Return & Refund Policy

At Bright Kidz, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our Return & Refund Policy below:

1. Return Eligibility

You may return most products purchased from Bright Kidz within 30 days of receiving your order for a refund or exchange, provided that:

• The product is unused, unopened, and in its original packaging.

• The product is not personalized or customized (unless defective).

• The product is not a final sale item or a product that is ineligible for return due to hygiene or safety reasons (e.g., certain toys, clothing, or health-related items).

2. How to Return an Item

To return an item, please follow these steps:

1. Contact Us: Reach out to our customer service team at info@brightkidz.com  to initiate the return process.

2. Provide Order Details: When contacting us, please provide your order number, the item(s) you wish to return, and the reason for the return.

3. Return Authorization: Once we receive your request, we will issue a return authorization (RA) number and provide you with instructions on how to return the item(s).

4. Shipping the Return: Pack the item securely in the original packaging, including any accessories, manuals, and documentation. You will be responsible for the cost of return shipping, unless the return is due to a defective or incorrect product.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved:

• Refund Method: Refunds will be issued to the original payment method used at checkout. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

• Shipping Fees: Shipping fees are non-refundable, unless the return is due to a mistake on our part (e.g., wrong or damaged item sent).

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us, and we will guide you through the exchange process. The item you wish to receive in exchange will be subject to availability. If the item is not in stock, a refund will be issued.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@brightkidz.com with your order number and photos of the damage or defect. We will gladly provide a replacement or issue a full refund, including return shipping costs.

6. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Personalized or custom-made items

• Products that have been opened, used, or damaged after delivery

• Health and hygiene-related items (e.g., some toys or apparel)

7. Final Sale Items

Items marked as Final Sale on the product page or during checkout are not eligible for return or refund. Please carefully review the product details before making your purchase.

8. Shipping Costs

• The customer is responsible for the return shipping costs, unless the return is due to an error on our part (e.g., incorrect or damaged product).

• Shipping charges for exchanges may apply, depending on the product and your location.